About the role#
Intake services interns support the International Rescue Committee team in welcoming refugees, asylees, and other humanitarian immigrants to the Baltimore area. As the first point of contact for new arrivals, the intake team conducts eligibility assessments to determine client needs and provides referrals to relevant programs. This role offers the opportunity to gain experience in case management and learn about public benefits and local resources available to humanitarian immigrants.
What you'll do#
- Assist clients with intake assessment appointments, both remotely and in-person.
- Conduct eligibility assessments to determine appropriate program services.
- Meet directly with individual clients and families.
- Maintain case files and prepare service documentation through case notes.
- Support the organization of weekly intake days at the office.
What you'll need#
- Strong problem-solving, communication, and interpersonal skills.
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
- Ability to work both independently and as a team member.
- Attention to detail and a flexible, reliable approach to work.
- Prior experience or interest in working with refugees and immigrants, case management, or social work is preferred.
- Fluency in English is required. Bilingual ability in a language spoken by the local client base is desired.
- Relevant academic background in Psychology, Political Science, Sociology, Human Resources, Public Health, or International Relations.
Location & details#
- This is an unpaid, part-time, hybrid internship based in Baltimore, Maryland.
- The term runs from September 14, 2026, through December 18, 2026.
- Interns are required to work a minimum of 15 hours per week, with at least three days per week in the office.
- Required in-person office hours are Tuesdays and Thursdays from 9 AM to 2 PM, and Fridays from 9 AM to 3 PM.
- An IRC laptop will be provided for the duration of the internship.
