About the role#
The Associate Support Analyst Intern will gain hands-on experience with core IT support functions. You will handle account lockouts, password resets, and phone support while learning to route trouble tickets. You will also assist the team with imaging, configuring, and setting up new workstations.
What you'll do#
- Monitor, review, and prioritize help desk requests.
- Provide timely, one-on-one problem resolution for end-users via telephone and email.
- Escalate complex help desk requests to the appropriate IT staff members.
- Assist with workstation deployments.
- Reset passwords and unlock user accounts.
- Install approved applications.
What you'll need#
- Currently pursuing a Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field.
- Proficiency in Microsoft Windows 7 and Office.
- Strong customer service, verbal, and written communication skills.
- Net+ or A+ certification is a plus.
- Previous experience with ticket or phone support systems is a plus.
Location & details#
- This internship is based in Indianapolis, Indiana.
- The position is on-site and full-time.
- The term for this role is Summer 2027.
About DMA - DuCharme, McMillen & Associates, Inc.
DMA - DuCharme, McMillen & Associates, Inc. is a privately held business consulting firm founded in 1972. Based in Fort Wayne, Indiana, the company employs 975 people. It provides corporate tax services to public and private clients across the United States, Canada, and Europe. The firm specializes in areas such as property tax, tax technology, and sales and use tax.
How to get in at DMA - DuCharme, McMillen & Associates, Inc.
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