About the role#
The California Public Utilities Commission (CPUC) is looking for a student assistant to join the Communications Division High-Cost Support and Surcharge Unit. You will support the team in administering surcharge collections and managing programs that provide financial support to rural telecommunications carriers. This role offers exposure to public sector operations and policy research. Graduate students are preferred, but qualified undergraduates are encouraged to apply.
What you'll do#
- Manage the general inquiry email inbox by reviewing, routing, and responding to stakeholder questions.
- Track inquiry trends and process administrative tasks like new account setups and contact updates.
- Research telecommunications regulations, Commission decisions, and statutes.
- Identify carrier non-compliance issues and analyze reporting anomalies.
- Participate in meetings to present your research and investigation findings.
- Work on special projects to improve internal processes and system efficiency.
What you'll need#
- Current enrollment as a college student at an accredited institution on the affiliation list.
- Undergraduate students must be enrolled in at least six-semester or nine-quarter units.
- Graduate students must be enrolled in at least four-semester or six-quarter units.
- Majors in Business Administration, Communications, Accounting, Finance, Political Science, or Economics.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Ability to work independently, manage multiple tasks, and maintain high attention to detail.
- Strong written and verbal communication skills with a collaborative approach.
- Preferred: Experience with customer inquiries, analytical techniques, data analysis, and problem-solving.
Location & details#
- Location: San Francisco, California.
- Work Modality: Hybrid, with the potential to telework multiple days per week.
- Schedule: Flexible hours, Monday through Friday, between 8 AM and 5 PM.
- Workload: Up to 24 hours per week during the academic year and up to 40 hours during breaks.
- Compensation: $19.25 to $26.25 per hour.
- Employment: This is a part-time, temporary, non-benefited position. You must reside and perform all work within California.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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