About the role#
As an Experience Design Intern, you will join the Key Experience and Design team. You will work on projects that help improve client and employee experiences. This role focuses on human-centered design, research, and strategy within a financial services environment. You will gain hands-on experience in design thinking and complex systems mapping.
What you'll do#
- Create user flows, journey maps, service blueprints, and personas.
- Produce design deliverables and visual assets.
- Develop visual materials for workshops and client presentations.
- Participate in user research and competitive analysis.
- Translate research insights into visual frameworks and design concepts.
- Support the ideation, prototyping, and validation of design concepts with cross-functional teams.
- Engage in all phases of the design process, from discovery to testing.
- Maintain professional standards and follow all company policies.
What you'll need#
- Completion of at least two years of an undergraduate degree program.
- Anticipated graduation date in or before May 2028.
- Coursework in fields like Human Computer Interaction, Interaction Design, Computer Science, Finance, or Digital Design.
- An online portfolio or PDF showcase demonstrating product design, visual design, or UX writing skills.
- Proficiency with Figma, Miro, Adobe Creative Suite, and MS Office.
- Experience with design thinking workshop facilitation and UX research methods.
- A collaborative mindset and the ability to work with diverse stakeholders.
- Interest in working within a regulated industry.
Location & details#
- Location: Brooklyn, Ohio.
- Term: Summer 2027 (May 26, 2027 - August 6, 2027).
- Work Modality: Hybrid.
- Employment Type: Full time.
- Compensation: $23 per hour with a $2,000 sign-on bonus.
- Note: This position does not provide employment visa sponsorship.
About KeyBank
KeyCorp is a financial services company based in Cleveland, Ohio. It provides retail and commercial banking, investment management, and consumer finance products. The company serves individuals and businesses across the United States and in international markets. It operates as a public company with over 23,000 employees.
How to get in at KeyBank
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