About the role#
This internship position supports the Key Experience and Design (KeyXD) team at KeyBank. You will work on initiatives to improve client and employee experiences through user-centered design and process strategy. This is a full-time, paid summer role running from May 26, 2027, to August 6, 2027. You will gain hands-on experience applying design thinking to uncover pain points and co-create solutions across the organization.
What you'll do#
- Apply design thinking methodologies to identify opportunities and solve problems.
- Contribute to journey mapping, process improvement, and stakeholder engagement.
- Work directly with users to understand their challenges.
- Collaborate with a team of experience champions to drive change.
- Communicate complex ideas through effective storytelling.
- Manage multiple project priorities while maintaining high-quality work.
- Comply with all company policies and professional standards.
What you'll need#
- Completion of at least two years toward a four-year undergraduate degree, with an anticipated graduation date in or before May 2028.
- Coursework in Business, Marketing, Statistics, Communications, Journalism, or Customer Experience.
- Experience with projects involving design thinking, research, or problem-solving.
- Ability to break down complex issues into clear frameworks and recommendations.
- Strong written and oral communication skills.
- Proficiency in Microsoft Office, specifically PowerPoint.
- Familiarity with tools such as Miro, Figma, or Adobe Suite is preferred.
- Ability to work collaboratively with diverse groups of people.
Location & details#
- This role is based in Brooklyn, Ohio.
- The work modality is hybrid.
- This position does not offer employment visa sponsorship.
About KeyBank
KeyCorp is a financial services company based in Cleveland, Ohio. It provides retail and commercial banking, investment management, and consumer finance products. The company serves individuals and businesses across the United States and in international markets. It operates as a public company with over 23,000 employees.
How to get in at KeyBank
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