About the role#
This co-op or internship position sits within the Technology department at BCI. You will join the IT Service Management team to support the configuration, maintenance, and optimization of the ServiceNow platform. This role involves collaborating with team members to align the platform with business processes and operational needs while gaining hands-on experience with an enterprise ITSM tool.
What you'll do#
- Configure workflows, forms, and modules in ServiceNow to meet business needs.
- Gather, analyze, and document business requirements for new solutions.
- Design and implement automated workflows to improve operational efficiency.
- Troubleshoot and resolve technical issues reported by users.
- Create and analyze reports to provide insights and improve platform usability.
- Participate in platform upgrades, including testing for compatibility and functionality.
- Develop and maintain technical documentation, such as user guides and procedures.
- Review and improve existing operational documents for clarity and accuracy.
- Provide end-user support to assist employees with the platform.
What you'll need#
- University-level coursework in computer science, mathematics, or a related field.
- Familiarity with at least one programming or scripting language, such as Python, JavaScript, or HTML/CSS.
- A basic understanding of IT concepts, including IT service management or IT support processes.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to learn new technologies and tools quickly.
- Enthusiasm for working in a collaborative team environment.
Location & details#
- Location: Victoria, British Columbia.
- Terms: Winter 2027 and Summer 2027.
- Modality: This position is on-site in Victoria, with the option to work from home one day per week.
- Employment: Full-time paid position.
About BCI
BCI is an investment management organization based in Victoria, British Columbia. Founded in 1999, the firm manages assets for public sector and institutional clients. It operates as a government agency with a staff of 501 to 1,000 employees. The company focuses on global public and private asset classes including real estate, infrastructure, and private equity.
How to get in at BCI
Securing an internship at BCI requires speed because early applicants often have a better chance of being reviewed before the candidate pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. You can use this timing to your advantage to ensure your application is seen early in the process. Reaching out to the right people is just as important as submitting your resume on time. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral. This direct approach often improves your response rates compared to applying into a general queue.
