About the role#
As an Operations Manager for Via Student Transit, you will manage daily operations to keep student transportation running reliably. This is an on-site, boots-on-the-ground role where you lead service delivery, handle real-time challenges, and improve the experience for students, school districts, and drivers. You will be expected to be onsite 4-5 days per week.
What you'll do#
- Manage daily onsite operations to ensure service is safe and reliable.
- Make real-time decisions regarding driver supply, student needs, and unexpected issues.
- Support and guide drivers to ensure they deliver quality service to students and families.
- Translate feedback from students and school districts into operational improvements.
- Serve as the primary contact between school partners, drivers, and Via central teams.
What you'll need#
- Experience in operations, people management, logistics, or customer service.
- Ability to build and maintain strong relationships with drivers and partners.
- Proactive problem-solving skills and a preference for field-based work.
- Capacity for both tactical, real-time decision-making and long-term strategic planning.
- Academic background in Business Administration, Operations Management, Logistics, or Communications.
Location & details#
- Locations: Sacramento, San Jose, or Santa Rosa, California.
- This is a full-time, on-site position.
- The role is paid with a salary range of $65,000 to $75,000 per year.
- Hiring is on a rolling basis.
About Via
Via builds software for public transportation systems. The company provides technology to help governments design and operate transit networks. It focuses on microtransit, paratransit, and transit planning software. Founded in 2012, the firm is based in New York and employs over 2,000 people. It operates in more than 30 countries.
How to get in at Via
Applying early at Via is a significant advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first. You should aim to be in the initial wave of candidates to ensure your profile gets seen. Reaching out to the right people at Via can also improve your response rates. Intern Insider surfaces the recruiters behind the company's roles, allowing you to contact them directly to ask about the position or a referral. This direct approach often works better than waiting for a response from a general application queue.
