About the role#
As a Partner Success Manager for Via Student Transit, you will serve as the primary point of contact for school district leadership, transportation directors, and operators. This role involves building trust-based relationships and acting as a consultant to school partners. You will manage the full lifecycle of partner accounts, from daily performance monitoring to long-term contract renewals and service expansions.
What you'll do#
- Analyze transit performance data to provide recommendations on routing, student safety, and operational efficiency.
- Negotiate contract renewals and service expansions to grow adoption and revenue.
- Build internal partnerships with product, operations, and marketing teams to advocate for partner and student needs.
- Deliver presentations and operational updates to diverse audiences, including school boards and transit staff.
- Establish best practices, success metrics, and operational workflows for the student transit vertical.
What you'll need#
- Early career experience in client-facing roles such as sales, business development, customer success, account management, or consulting.
- Experience in B2G or education technology is preferred.
- Ability to analyze operational data and extract meaningful insights.
- Proactive problem-solving skills and the ability to work in settings with ambiguity.
- Exceptional written and verbal communication skills.
- Willingness to travel approximately 50% of the time.
- Interest in transit, education, or public sector work.
Location & details#
- Location: San Francisco, California.
- Modality: On-site.
- Employment type: Full-time.
- Compensation: Base salary of $70,000 to $80,000 per year plus variable pay and equity.
- Benefits: Comprehensive health coverage, dental and vision plans, 401(k) with company match, paid parental leave, and 20 days of paid time off annually.
About Via
Via builds software for public transportation systems. The company provides technology to help governments design and operate transit networks. It focuses on microtransit, paratransit, and transit planning software. Founded in 2012, the firm is based in New York and employs over 2,000 people. It operates in more than 30 countries.
How to get in at Via
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