About the role#
The Miami HEAT is looking for an IT Service Desk Intern to join our team. You will work alongside Service Desk Coordinators to support our office staff and arena operations. This is a paid, on-site internship for current students.
What you'll do#
- Provide first-level help desk support to end users.
- Repair hardware to reduce help desk incidents.
- Maintain and repair network laser printers.
- Organize, track, and maintain hardware inventory.
- Respond to security threats like viruses and malware.
- Enforce company security settings and software compliance policies.
- Manage service desk tickets and documentation.
What you'll need#
- Must be a current student enrolled in school.
- Ability to work at least 15 hours per week.
- Knowledge of Microsoft Directory Services, including DHCP, Active Directory, and DNS.
- Understanding of Windows user rights, permissions, and LAN infrastructure.
- Experience with network laser printer maintenance.
- Familiarity with desktop, phone, and tablet installation and repair.
- Pursuing a degree in Computer Science, Cybersecurity, Computer Engineering, or Electrical Engineering.
Location & details#
- Location: Miami, Florida.
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: Paid internship.
About Miami HEAT
The Miami HEAT is a professional basketball team based in Miami, Florida. The organization joined the NBA in 1988 as part of a league expansion. It competes in the Southeast Division of the Eastern Conference. The team has won three NBA championships, including titles in 2006, 2012, and 2013.
How to get in at Miami HEAT
Securing a spot with the Miami HEAT requires timing and direct outreach. Because many of the best roles fill quickly, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. Applying among the first ensures your application is seen before the pile grows, which is a real advantage in a competitive league. You can also improve your odds by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This approach often beats applying into a queue and materially improves your response rates.
