About the role#
The Client Engagement Intern supports the Intake & Outreach, Client Voices, and Refugee Cash Assistance (RCA) teams in Elizabeth, New Jersey. This role provides trauma-informed services to refugees and immigrants, helping them navigate resettlement services and achieve self-sufficiency. Interns will gain practical experience in case management, client advocacy, and community outreach within a humanitarian non-profit setting.
What you'll do#
- Support specialists with document organization, case note documentation, and data entry into departmental trackers.
- Assist clients in-person and over the phone with booking and preparing for intake appointments.
- Provide live translation services during client interactions and translate written materials as needed.
- Execute outreach campaigns via phone, message, and email to share information about services and events.
- Help plan and facilitate client events, including gathering attendance data and collecting feedback.
- Research community resources and networks to support client referrals.
- Engage with all clients in a respectful and compassionate manner.
What you'll need#
- Current enrollment in or recent graduation (within the last 2 years) from a post-secondary institution, with a preference for majors in Psychology, Public Health, or Human Resources.
- Fluency in a second language, with a strong preference for Spanish or Haitian Creole.
- Ability to work on-site in the Elizabeth, NJ office for 15-20 hours per week.
- Experience with data entry and case management software.
- Previous experience or a strong interest in working with refugee and immigrant populations.
- Strong communication, interpersonal, and organizational skills.
Location & details#
- Location: Elizabeth, New Jersey, United States.
- Modality: On-site.
- Terms: Unpaid internship; rolling basis.
