About the role#
As a student in the Advisor Service Centre, you will support a team of professionals who communicate directly with clients. You will provide service in either French or English to meet client needs. This role is part of a co-op program designed to help you build professional skills, including communication, networking, and business etiquette. You will be paired with a mentor throughout your term.
What you'll do#
- Respond to requests and questions from investment professionals, their administrative support partners, and individual investors.
- Create positive client experiences by answering inquiries about accounts, products, and general services.
- Identify opportunities to provide value-added service to clients.
- Partner with team members and internal business groups to resolve account concerns.
What you'll need#
- Current enrollment in a registered university co-op program, ideally with a focus on business administration.
- Bilingual proficiency in French and English, both written and verbal.
- Ability to learn and use technical systems quickly from a user perspective.
- Availability to work on a full-time basis for the duration of the term.
- Current work authorization for Canada.
- Prior customer service or telephone sales experience is an asset.
Location & details#
- This position is based in Montreal or Toronto.
- The work modality is hybrid.
- This is a full-time, paid internship for the Winter 2027 term.
About Fidelity Canada
Fidelity Canada provides investment portfolios and financial services to individual and institutional clients. The firm operates as part of the Fidelity Investments group and maintains a presence in Toronto, Montreal, Calgary, and Vancouver. It has provided financial services for over 35 years since its founding in 1987. The organization employs between 1,001 and 5,000 people.
How to get in at Fidelity Canada
Applying early to Fidelity Canada gives you a distinct advantage, as recruiting teams often review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows large. This ensures your profile is among the first to be seen by the hiring team. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the roles at Fidelity Canada, allowing you to connect directly to ask about the position or request a referral. This approach often proves more effective than relying solely on a standard application queue.
