About the role#
As a Process Engineering Analyst co-op within the Complaints Management Program, you will help optimize operational processes and capabilities. This program ensures CIBC meets regulatory requirements set by the Financial Consumer Agency of Canada while maintaining a high-performing operating model. You will support both the Continuous Improvement and Data & Insights teams to refine the client complaint journey.
What you'll do#
- Assess current performance and map the end-to-end business process and client journey.
- Support reporting on key process objectives for regulatory and compliance needs.
- Contribute to a Continuous Improvement practice using lean, six sigma, and service design methodologies.
- Deliver tactical improvements and strategic transformations across the complaints journey.
- Analyze monthly and quarterly trends across key complaints KPIs.
- Build relationships with business partners across the enterprise, including frontline and operational teams.
What you'll need#
- Third or fourth year of undergraduate studies in a STEM program at a Canadian university.
- Current enrollment in post-secondary education with an intent to return to full-time studies.
- Eligibility to complete a 12 to 16 month co-op term.
- Proficiency in Excel or SQL.
- Experience with Tableau or Power BI is an asset.
- Progress toward a certification in process improvement methodologies like Lean Six Sigma or Business Process Management is an asset.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term length: 12 to 16 months.
- Work modality: Hybrid (details to be discussed during the interview).
- Employment type: Full-time.
- Compensation: Paid position.
About CIBC
CIBC is a public banking institution based in Toronto, Ontario. It provides services across retail banking, business banking, wealth management, and wholesale banking. The company employs over 48,000 people. It operates with a focus on delivering financial products to clients.
How to get in at CIBC
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