On-site Fall 2026 Internship - Customer Service

About the role#

The Customer Service Intern will support day-to-day operational activities to ensure retail customer orders are processed accurately and delivered on time. This role provides hands-on exposure to order management, supply chain operations, inventory allocation, and retail compliance. Interns work alongside experienced team members to learn about enterprise business systems and cross-functional collaboration while tracking product movement from production to final delivery.

What you'll do#

• Assist with the review and maintenance of customer purchase orders throughout the order lifecycle.
• Support product allocation, order entry, and shipment tracking activities.
• Monitor order status and identify exceptions for review by Customer Service team members.
• Assist with maintaining accurate sales order data and monitoring electronic data interchange (EDI) transactions.
• Support the work order process to ensure customer-specific packaging and compliance requirements are met.
• Prepare and maintain reports using Microsoft Excel to support operational decision-making.
• Collaborate with Customer Service, Supply Chain, Distribution Center, Compliance, and Order Management teams.
• Participate in continuous improvement initiatives and special projects.

What you'll need#

• Current undergraduate Junior, Senior, or Recent Graduate (Spring 2026).
• Pursuing a Bachelor's degree in Business, Supply Chain Management, Operations Management, Logistics, or a related field.
• Proficiency in Microsoft Excel.
• Strong interest in building a career in customer service operations, supply chain, or retail operations.
• Ability to manage multiple tasks in a team-oriented environment.
• Strong organizational skills, attention to detail, and an analytical mindset.
• Excellent verbal and written communication skills.

Location & details#

• Location: Greensboro, NC.
• Modality: On-site.
• Term: Fall 2026 (early September through December 2026).
• Schedule: Part-time, 20-35 hours per week.
• Compensation: This is a paid internship.
• Note: Sponsorship is not available for this role.