About the role#
The Library Operations Assistant supports the daily activities of the American University Library. This role focuses on front-facing service and helps ensure the facility runs smoothly for students and visitors. You will work as part of a team to maintain library spaces and assist patrons with their needs.
What you'll do#
- Staff service desks and answer multi-line phone systems.
- Provide directions and information to visitors regarding the library and campus.
- Patrol the building to ensure policy compliance and manage the lost and found.
- Perform basic troubleshooting for minor technological issues on PCs and Macs.
- Record patron data and statistics.
- Maintain the presentability of library spaces and stock supplies.
- Communicate building issues, housekeeping needs, and patron concerns to supervisors.
- Use software tools including Microsoft Office, Springshare products, and library systems like Alma and ILLiad.
- Assist other library departments and contribute to assigned projects.
What you'll need#
- Must be an active full-time student at American University.
- Excellent customer service, interpersonal, and communication skills.
- Ability to work independently with minimal supervision and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to lift 40 pounds and push carts.
- A high level of honesty, integrity, and confidentiality.
- Flexibility to adapt to changing workflows.
Location & details#
- This is an on-site position located in Washington, DC.
- You must commit to a minimum of 12 hours per week with at least 16 hours of total availability.
- The schedule requires one weekend shift, plus at least one opening shift and one closing shift.
- Availability through finals week is expected.
- Pay is $18.40 per hour.
About American University
American University is a higher education institution based in Washington, DC. Founded in 1893, the school holds a charter from Congress with a focus on public service. It operates several academic divisions including the School of Public Affairs and the Washington College of Law. The university employs between 1,001 and 5,000 people.
How to get in at American University
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