About the role#
The Department of Facilities Management is hiring a student help desk technician for Summer 2027. You will work with the current team to support the department's fleet of PCs and mobile devices. This role requires you to be a current undergraduate student at the University of Virginia, with preference given to 1st or 2nd-year students. Please note that this position requires a DMV check.
What you'll do#
- Provide technical support for desktop software, hardware, and communications issues.
- Assist end-users through both phone support and in-person interactions.
- Document request history accurately.
- Triage and route advanced requests to the appropriate technical personnel.
- Build and deploy PCs.
- Configure and support smartphones and provide basic network support.
- Work in a team environment to resolve problems or escalate issues.
What you'll need#
- A valid Virginia driver’s license.
- Basic knowledge of Windows 10/11 and Microsoft Office Suite O365.
- Familiarity with smartphones.
- Strong phone communication skills.
- Ability to work effectively in a team.
- A reliable and organized approach to tasks.
Location & details#
- Location: Charlottesville, Virginia.
- Modality: On-site.
- Term: Summer 2027.
- Pay: $16.00 per hour.
- Physical requirements: This role is not sedentary. You will need to walk to set up computer equipment and mobile devices.
About University of Virginia
The University of Virginia is a public institution of higher learning based in Charlottesville. Founded in 1819, it operates 12 distinct schools and serves as the largest employer in its region. The university maintains an annual economic impact of 5.9 billion dollars. It focuses on academic research and the preparation of students for leadership roles.
How to get in at University of Virginia
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