About the role#
We are looking for a Vertical Operations Intern to join our Operations team for the Winter 2027 term. You will apply your academic knowledge to support our team in tackling operational challenges across the organization. Our Vertical Operations team manages end to end results for each business vertical, from setting policy to verifying performance. We define service requirements and establish service level agreements while focusing on service quality and cost reduction.
What you'll do#
- Ideate, pilot, test, and roll out new internal and external processes.
- Make recommendations to improve customer support by identifying opportunities within Customer Experience teams.
- Dig into data anomalies and outliers.
- Drive operational excellence across all teams as we scale.
- Support leaders with reporting, presentations, and the documentation of processes and procedures.
What you'll need#
- Enrollment in a college or university program in Business, Commerce, or a similar field.
- A customer-centric mindset and an understanding of customer lifecycle management.
- Experience working in a fast-moving environment where you juggled multiple priorities.
- A proactive approach to problem solving and task prioritization.
- A rigorous approach to research, including double-checking work and numbers.
- Versatility, flexibility, and a bias for action.
Location & details#
- Term: Winter 2027 (January 4 to April 30).
- Work Modality: Remote (candidates must be based in Canada).
- Schedule: Full-time (40 hours per week) with a minimum 6-hour overlap with Eastern Time.
- Compensation: Paid internship.
- Perks: Includes a home office setup allowance, weekly food allowance, learning and development allowance, and a fitness and wellness allowance.
About Super.com
Super.com operates as a financial services company with a focus on travel and fintech products. The business provides tools for users to save and earn money through credit building, cashback, and hotel deals. Founded in 2016, the company maintains its headquarters in San Francisco. It currently employs over 200 people.
How to get in at Super.com
Applying early for an internship at Super.com provides a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This timing ensures your resume is seen before the pile grows. You should also consider reaching out to the team directly to ask about the role or a potential referral. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to them, which materially improves response rates compared to submitting through a general portal.
