About the role#
The CX Intern supports the day-to-day management and improvement of the customer experience at Simple Modern. You will focus on conversational AI across email, chat, and social channels. Your goal is to ensure our AI tools are accurate, helpful, and on-brand. You will also assist with broader projects, reporting, and process improvements.
What you'll do#
- Manage and optimize conversational AI across email and chat.
- Review AI conversations to spot inaccuracies, tone issues, knowledge gaps, and opportunities for escalation.
- Update and test AI instructions, workflows, and new customer experiences.
- Monitor performance metrics to identify trends and areas for improvement.
- Create and refine proactive customer notifications and service communications.
- Partner with the Social team and collaborate with partners like Siena and Order Protection.
- Support research, documentation, and reporting for various Customer Experience projects.
What you'll need#
- Strong written communication skills.
- Critical thinking and sound judgment.
- Comfort working with data.
- A curious and resourceful mindset.
- High capacity for work and an eagerness to learn.
Location & details#
- This is an on-site, full-time paid internship located in Moore, Oklahoma.
- The term is for Summer 2027.
About Simple Modern
Simple Modern is a retail company founded in 2015. Based in Moore, Oklahoma, the firm employs approximately 100 people. It focuses on e-commerce and mass retail. The business specializes in product sourcing, finance, analytics, and licensing.
How to get in at Simple Modern
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