About the role#
As an Indoor Operations and Guest Experience Intern, you will support the daily functions of our indoor departments. You will gain hands-on experience in team support, guest service, and operational flow while working across Admissions, Arcade, Foods, and Property Maintenance. This role focuses on maintaining a clean, safe, and efficient environment for our guests.
What you'll do#
- Assist with daily opening, operating, and closing procedures across all indoor departments.
- Greet guests, answer questions, and resolve concerns to ensure a positive experience.
- Support team member placement and coordinate break coverage to maintain service flow.
- Complete operational checklists for cleaning, restocking, and opening or closing tasks with accuracy.
- Help with queue management and assist with special events or group bookings.
- Communicate facility or equipment concerns to leadership and maintenance teams.
- Cross-train across different departments to gain a full understanding of park operations.
What you'll need#
- Currently pursuing or recently completed a degree in Hospitality, Management, Business, or Tourism.
- Previous customer service or team-based experience is preferred.
- A willingness to learn operational procedures and internal systems.
- Ability to stand for extended periods and walk frequently throughout the park.
- Ability to occasionally lift or move up to 25 pounds.
- Strong communication skills and the ability to work well with a team.
Location & details#
- Location: Sevierville, Tennessee.
- This is a full-time, paid, on-site internship.
- The term is rolling.
- Shifts may include days, nights, weekends, and holidays.
About NASCAR Speedpark Smoky Mountains
NASCAR Speedpark Smoky Mountains operates as an entertainment venue in Sevierville, Tennessee. Founded in 1999, the facility functions as a division of PARC Entertainment, LLC. The park provides go-kart racing, miniature golf, and various amusement rides for visitors. It maintains a staff of 51 to 200 employees.
How to get in at NASCAR Speedpark Smoky Mountains
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