About the role#
Join the Customer Experience team to help make specialty insurance easy to navigate. You will work with experienced designers and researchers to bring a customer-led perspective to business challenges. This internship provides mentorship and the chance to build a portfolio through real-world service design, journey mapping, and prototyping projects.
What you'll do#
- Create journey maps, service blueprints, wireframes, mockups, prototypes, and visual storytelling assets.
- Use the CX Design System to keep the customer at the center of decision-making.
- Help socialize policyholder personas through training and design assets.
- Support agile design sprints, journey development, test-and-learn activities, and implementation.
- Interpret research findings and incorporate insights into experience design.
- Participate in user research, prototype testing, interviews, and requirements development.
What you'll need#
- Currently pursuing a bachelor's or master's degree in Graphic Design or Industrial Design.
- A portfolio demonstrating design experience, storytelling, and presentation skills.
- Coursework or experience in design thinking and human-centered design.
- Knowledge of user-centered design, agile collaboration, and customer insight.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a team.
- Eagerness to learn, take initiative, and contribute to projects.
- Familiarity with Figma or Adobe Express is a plus.
- Bonus points for UX portfolio work, service prototyping, canvas methods, or insurance knowledge.
- Authorization to work in the United States without sponsorship.
Location & details#
- Location: Amelia, Ohio.
- Term: Summer 2027.
- Schedule: Full-time, 40 hours per week.
- Modality: Hybrid, with approximately 40-50% of time spent in the office.
- Requirements: Reliable transportation for commuting to the office.
About Munich Re
Munich Re provides reinsurance, primary insurance, and risk solutions to clients globally. Founded in 1880 and based in Munich, the company operates through its reinsurance and ERGO business segments alongside its capital investment arm, MEAG. It covers a range of risks including cyber threats, renewable energy, and property insurance. The organization employs over 10,000 people and maintains a focus on risk assessment and digital transformation.
How to get in at Munich Re
Securing an internship at Munich Re requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This helps you avoid the frustration of submitting your resume to a crowded queue that has already been reviewed by the team. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct approach often leads to better response rates than relying on automated systems alone.
