About the role#
As an IT Helpdesk Intern, you will work on real projects that impact our business operations. This role involves a mix of technical support, data analysis, and documentation. You will gain experience in a professional environment while working with our IT team.
What you'll do#
- Analyze historical and current help desk tickets to identify common issues and repetitive tasks.
- Use AI tools to categorize and prioritize incoming tickets.
- Suggest troubleshooting steps and draft responses for user support.
- Search and improve existing IT documentation and knowledge-base articles.
- Identify recurring problems and trends across the help desk.
- Evaluate opportunities to automate routine Tier 1 support activities.
- Assist with Tier 1 support tickets, workstation setup, and deployment.
- Manage user onboarding and offboarding tasks.
- Perform hardware and software troubleshooting.
- Maintain equipment inventory and general IT documentation.
What you'll need#
- Current enrollment in an Information Technology, Networking Administration, or Network Engineering degree program at an accredited 2-year or 4-year college or university.
- Preference for second-year technical college students or those with junior or senior status.
- Basic understanding of networking concepts.
- Basic understanding of Windows operating systems.
- Ability to work year-round.
Location & details#
- Location: Germantown, Wisconsin.
- Work Modality: On-site.
- Employment: Part-time, paid internship.
- Schedule: Typically 20+ hours per week during the school year, with potential for full-time hours during breaks and summer.
About J.W. Speaker Corporation
J.W. Speaker Corporation designs and manufactures vehicle lighting solutions. The company serves both OEM and aftermarket customers. It operates out of Germantown, Wisconsin. Founded in 1935, the firm employs 275 people. It holds several certifications including ISO 9001 and IATF 16949.
How to get in at J.W. Speaker Corporation
Applying early gives you a distinct advantage at J.W. Speaker Corporation, as recruiters often review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. Being one of the first applicants helps ensure your resume is seen by the team. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can ask about the role or a referral. Connecting with the right person often provides more clarity than submitting an application into a general queue.
