About the role#
As a Technical Support Intern, you will work with global teams to resolve client product issues. You will gain hands-on experience with IBM software solutions while learning from industry experts. This role involves direct interaction with clients to ensure their success and helps you understand how IBM software functions within larger enterprise environments.
What you'll do#
- Collaborate with global support and engineering teams to resolve client issues.
- Analyze diagnostics and recommend solutions for customers.
- Help clients optimize their product usage and educate them on best practices.
- Create and update knowledge base articles to share technical insights.
- Work with Product and Engineering teams to suggest improvements to IBM solutions.
- Participate in proactive support tasks like upgrade planning and product adoption.
- Learn how clients use IBM software products as building blocks in real-world solutions.
What you'll need#
- Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
- Strong communication skills and a focus on customer satisfaction.
- Fluency in English.
- Familiarity with Windows and Linux operating systems.
- A basic understanding of troubleshooting and problem resolution.
- Exposure to programming languages such as Java or Python.
- An understanding of software development concepts and system integration.
Location & details#
- Location: Markham, Ontario, Canada.
- Term: Summer 2027 start.
- Work Modality: Hybrid.
- Employment: Full-time paid internship.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
