About the role#
This is a 16-week Co-op position within the Product Excellence Office, the centralized enablement team for IBM Software. You will work on service design and transformation initiatives that improve how product teams learn, collaborate, and use productivity tools. You will identify employee needs, design connected experiences, and evaluate if these efforts produce meaningful results.
What you'll do#
- Support service design research to understand how product teams work and where they encounter friction.
- Synthesize interviews, observations, survey results, and usage data into themes, opportunities, and recommendations.
- Create journey maps, service blueprints, ecosystem maps, and workflows to clarify complex organizational experiences.
- Design and prototype enablement experiences including onboarding, learning programs, coaching, playbooks, and templates.
- Collaborate with product managers, designers, researchers, developers, and business leaders.
- Participate in workshops and co-creation sessions to align stakeholders on needs and priorities.
- Contribute to reusable guidance and standards for product practices.
- Define and track measures like adoption, satisfaction, engagement, and productivity to improve services.
- Present work, explain your rationale, and incorporate feedback from partners and users.
What you'll need#
- Active enrollment in a Bachelor’s degree program, with plans to return to your degree after the co-op.
- Ability to work full-time (40 hours/week) for 16 weeks between January 19 and May 7, 2027, without concurrent coursework.
- Availability to start a full-time role between December 2027 and August 2028.
- A portfolio or work samples showing human-centered design, systems thinking, research synthesis, or UI/UX fundamentals.
- Experience with design and collaboration tools such as Figma, FigJam, Miro, Mural, or Adobe Creative Suite.
- Strong written, visual, and verbal communication skills.
- Experience or coursework in service design, design research, organizational design, learning experience design, content design, or change management.
- Background in planning or supporting interviews, workshops, usability studies, or surveys.
- Familiarity with data visualization, analytics, or methods for measuring adoption.
- Understanding of accessibility and inclusive design.
- Interest in enterprise transformation, product operations, AI-enabled workflows, and modern product development.
Location & details#
- Location: Austin, Texas.
- Term: Winter 2027 (January 19 - May 7).
- Work Modality: Hybrid.
- Employment: Paid, full-time internship.
- Sponsorship: Not provided.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
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