About the role#
The Consulting Engineer Intern supports ANM clients by troubleshooting and maintaining technology solutions. This role requires technical competence, client service skills, and team collaboration to support client systems. You will work on-site in Albuquerque, New Mexico.
What you'll do#
- Provide professional and empathetic first-contact responses to clients.
- Serve as a technical resource for assigned issues and collaborate with ANM technical teams to resolve problems.
- Coordinate with Management, Account Managers, and Client Service Managers.
- Communicate status and progress updates to client IT departments and internal teams.
- Document client environments and perform system diagnosis.
- Provide first and second-level technical support via phone and ticketing systems.
- Troubleshoot IT solutions of varying sizes and complexity.
- Escalate technical issues to advanced engineering groups and vendors.
- Drive resolution by working with telecommunication, hardware, and software vendors.
- Participate in special projects, on-call rotations, and M.A.C.D. tasks.
- Invest time in continued education to learn new technologies.
What you'll need#
- Strong client service skills, verbal and written communication, a strong work ethic, and a positive attitude.
- A desire to learn and grow in a collaborative work environment.
- Preferred: CCNA or MCSA certifications, or a combination of certifications, education, and work experience.
- Preferred: Experience with Cisco Route/Switch, Microsoft Windows Server, Cisco Collaboration Solutions, Virtualization, or Storage.
Location & details#
- Location: Albuquerque, New Mexico.
- Work Modality: On-site.
- Employment Type: Full-time.
- Travel: Occasionally required. You must have a valid driver's license and motor vehicle insurance.
- Term: Rolling.
About ANM
ANM is an IT solutions provider founded in 1994. The company designs, deploys, and manages technology for organizations across areas like cybersecurity, networking, and cloud services. Based in Albuquerque, New Mexico, the firm maintains multiple offices across the United States. It operates with a staff of over 500 employees.
How to get in at ANM
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