About the role#
Hatch is looking for a Service Desk Student to join our Information Technology group. This is a full-time, on-site internship based in our Mississauga office. You will support our global offices by providing desktop services and managing technical support requests. This role offers the chance to apply your academic learning to real-world projects while working alongside industry professionals.
What you'll do#
- Provide daily desktop support to end-users in local and remote offices.
- Manage and prioritize support requests to meet service level targets.
- Monitor and update the service delivery system for assigned tickets and projects.
- Deploy images and software to computers both locally and remotely.
- Create support documentation and provide training for users and groups.
- Handle the breakdown, relocation, and setup of workstations.
- Follow and promote organizational information security policies.
- Maintain a high standard of customer service.
What you'll need#
- Enrollment in a college diploma or degree program related to PC technical support, cyber security, or network administration.
- Experience supporting Dell and HP hardware, as well as Ricoh, HP, and Canon printers.
- Proficiency with Microsoft products, including Office 365, Teams, SharePoint, and OneDrive.
- Knowledge of Windows Active Directory and Office 365 administration.
- Familiarity with Adobe products and IT Service Management systems like Zendesk, ServiceNow, or Remedy.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work well in a team or independently.
- Excellent English communication skills, both written and oral.
- Submission of an official or unofficial transcript with your application.
Location & details#
- Location: Mississauga, Ontario, Canada.
- Work Modality: On-site.
- Term: Rolling.
- Compensation: $22.00 - $25.00 per hour.
About Hatch
Hatch is a professional services firm that operates in the metals, energy, infrastructure, digital, and investment sectors. Founded in 1955, the company is employee-owned and maintains a global presence with operations in over 150 countries. It employs more than 10,000 people and is headquartered in Mississauga, Ontario. The firm provides engineering, project management, and consulting services to support capital projects and operational performance.
How to get in at Hatch
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