Resourcing and Enablement Intern

About the role#

This internship focuses on enabling scalable, high-quality service delivery for Ciena’s customers. The role contributes to operational excellence by ensuring field resources and partners are prepared, skilled, and ready to deliver consistent service. You will support reliable deployments, reduce rework, and improve overall customer satisfaction.

What you'll do#

• Collaborate with field partners to align technician skills with specific customer and project expectations.
• Identify gaps in enablement collateral and drive necessary updates and improvements.
• Ensure new partner resources are onboarded with appropriate system access and completed training requirements.
• Review new products to assess regional impact and assign required training.
• Maintain enablement materials to ensure they remain current, scalable, and relevant.
• Develop onboarding processes that accelerate integration and productivity for new team members.
• Improve deployment readiness to reduce delays and rework prior to on-site activities.

What you'll need#

• Pursuing a degree in Business Administration, Operations Management, or Industrial Engineering.
• Application of field service operations, resource management, and enablement practices within a telecom or technology services environment.
• Ability to assess technical skill requirements and map them to project needs.
• Experience with resource management tools and systems such as Kantata or Salesforce.
• Application of data management and analytical practices to identify gaps and improve data quality.
• Background in developing or maintaining training programs, onboarding frameworks, or enablement content.
• Strong communication skills to align partners and distributed teams.
• Ability to manage multiple priorities with a focus on execution and outcomes.

Location & details#

• Location: Ottawa, Ontario, Canada.
• Work Modality: Hybrid, with availability to work in the office three days per week.
• Compensation: $20.50 - $27.50 per hour.
• Status: Full-time, paid internship.