About the role#
Baylor University is looking for outgoing and observant freshmen to join the Campus Services team as Student Experience Insiders. This role helps the university understand campus life from a first-year perspective. You will help identify ways to improve services across dining, retail, mail, copy and print, and catering.
What you'll do#
- Conduct secret-shopper evaluations of various campus service areas.
- Assess customer service, food quality, cleanliness, wait times, signage, and the general atmosphere.
- Provide honest, constructive feedback and recommendations based on your findings.
- Recognize staff members who provide exceptional service.
- Participate in focus groups, student surveys, advisory meetings, and special projects.
- Submit brief reports and evaluations after completing your assignments.
What you'll need#
- You must be a current Baylor freshman with a dining plan.
- A positive, curious, and observant mindset.
- Strong communication and interpersonal skills.
- Reliability and the ability to work independently.
- A genuine interest in improving the student experience at Baylor.
Location & details#
- This position is located in Waco, Texas.
- Employment covers the Fall 2026 and Spring 2027 terms.
- This is a part-time role requiring up to 10 hours per week.
- The pay rate is $12 per hour.
About Baylor University
Baylor University is a private Christian research institution located in Waco, Texas. Founded in 1845 by the Republic of Texas, the university serves a student body of more than 20,000. It maintains a faculty focused on research, teaching, and scholarship. The organization employs 8,475 people.
How to get in at Baylor University
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