About the role#
The Operations & Project Management Intern supports department-wide initiatives by coordinating projects, examining workflows, and developing resources. You will work with cross-functional stakeholders to translate ideas into sustainable operational practices. This role provides hands-on experience within a national voluntary health organization.
What you'll do#
- Assist with planning, organizing, and monitoring departmental projects and strategic initiatives.
- Maintain project plans, workback schedules, milestones, action logs, and decision records.
- Prepare meeting materials, capture decisions, and support follow-up on deliverables.
- Document current-state workflows and design future-state processes.
- Identify bottlenecks, duplicative work, and operational pain points.
- Gather stakeholder feedback and research best practices to recommend improvements.
- Pilot and evaluate new processes.
- Create and organize standard operating procedures, process maps, templates, and toolkits.
- Support centralized resource libraries and improve the findability of information.
- Develop onboarding, training, and reference materials.
- Conduct environmental scans and benchmarking to identify opportunities.
- Synthesize findings into summaries and leadership-ready presentations.
- Support annual planning and continuous-improvement initiatives.
What you'll need#
- Status as a senior, graduate student, or recent graduate in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field.
- Course work or experience in project management, process improvement, operational strategy, or nonprofit operations.
- Intermediate proficiency in SharePoint, specifically building out SharePoint pages.
- Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Canva.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to gather information, identify patterns, and translate findings into recommendations.
- Ability to work independently and collaborate in a remote environment.
- Demonstrated curiosity, initiative, adaptability, and professionalism.
- Reliable WiFi connection.
- Legal authorization to work in the United States without sponsorship.
Location & details#
- Term: Winter 2027 (January 25, 2027, to May 7, 2027).
- Modality: Remote (Central and Eastern Time Zones).
- Schedule: 20 to 25 hours per week, Monday through Friday between 8:30 am and 5:00 pm.
- Compensation: $23.00 per hour.
About American Heart Association
The American Heart Association is a nonprofit organization focused on cardiovascular health. Founded in 1924, it functions as the oldest and largest voluntary organization in the United States dedicated to fighting heart disease and stroke. The group funds research, provides professional education, and advocates for policy changes. It employs over 11,000 people and maintains its headquarters in Dallas, Texas.
How to get in at American Heart Association
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