About the role#
As a Commercial Implementation Intern, you will focus on designing, optimizing, and maintaining the workflows that enable partner onboarding, integration, and ongoing operations. You will support the team in ensuring efficiency, scalability, and compliance while delivering consistent partner experiences.
What you'll do#
- Design, develop, and implement internal business processes, such as document change management systems and customer feedback collection.
- Map out existing processes to understand their flow and identify inefficiencies.
- Identify process bottlenecks and recommend solutions for continuous improvement.
- Collaborate with Product, Enterprise Systems, Customer Success, and engineering teams to implement workflows.
- Monitor process performance, track key metrics, and report on outcomes.
- Document and maintain up-to-date process workflows, guidelines, and SOPs.
What you'll need#
- Experience in project management, operations, or related roles.
- A track record of working with product, engineering, and customer success teams.
- Strong communication and stakeholder management skills.
- Practical experience in analyzing, mapping, and reengineering workflows.
- Ability to gather, analyze, and interpret data to inform process improvements.
- Strong organizational skills to manage multiple initiatives.
- Reliable vehicle access to travel to test sites.
- Willingness to travel 1-2 times to out of state commercial sites.
Location & details#
- This is a full-time, on-site internship based in South San Francisco, California.
- The term for this position is Summer 2027.
- Zipline is unable to provide work visa sponsorship for this role.
About Zipline
Zipline operates an automated delivery system using robotics and autonomous technology. Founded in 2014, the company focuses on logistics for healthcare and retail sectors. It maintains a global presence with operations in countries including Rwanda and Ghana, alongside services in the United States. The organization is based in South San Francisco and employs nearly 1,900 people.
How to get in at Zipline
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