About the role#
This is a full-time, 10-week summer internship focused on call routing optimization. You will work on real-time projects that impact Verizon customer success channels. The role is hybrid, requiring you to work from home and from the office as determined by your manager.
What you'll do#
- Research emerging contact center and routing technologies.
- Identify creative applications for Verizon customer success channels.
- Support the documentation and updates of multi-year call routing and CTI technology roadmaps for Mobile Customer Service and Fios platforms.
- Prototype call routing algorithms.
- Participate in architecture evaluation sessions to assess business impact, efficiency metrics, and system feasibility.
What you'll need#
- Current enrollment in a Bachelor's degree program with a graduation date between December 2027 and June 2028.
- Good academic standing.
- Ability to work full-time between June 2027 and August 2027.
- Authorization to work in the U.S. without future sponsorship.
- Willingness to travel and relocate.
- Clear, persuasive written and verbal communication skills.
- Experience with intelligent automation, workflow engineering, MLOps, and agile delivery frameworks.
- Experience with Cognitive Computing, including NLP and NLG.
- Proficiency with AI tools such as Gemini, Claude, NotebookLM, LangChain, and AutoGPT.
- Knowledge of call routing logic, CTI, IVR systems, or telecommunication networks is preferred.
- Familiarity with queueing theory, optimization algorithms, or statistical simulation techniques is a plus.
- Experience driving cross-functional projects using systems thinking and data-backed reasoning.
Location & details#
- Location: Harding Township, New Jersey.
- Work Modality: Hybrid (includes work from home and assigned office days).
- Compensation: $27.00 per hour.
- Benefits: Eligible for 401(k) savings plan with company match and holiday pay.
About Verizon
Verizon operates as a public company providing information technology services and consulting. Founded in 1983, the firm maintains its headquarters in Basking Ridge, New Jersey. It specializes in telecommunications, entertainment services, and global security solutions. The organization employs over 10,001 people.
How to get in at Verizon
Applying early to Verizon gives you a distinct advantage because recruiters review submissions before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats waiting in a digital queue. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
