About the role#
This is a full-time, 10-week summer internship based in Basking Ridge, New Jersey. You will work within the Verizon Consumer Group on call routing optimization projects. This is a paid, hybrid position where you will split your time between working from home and the office. You must be willing to travel and relocate if necessary.
What you'll do#
- Research emerging contact center and routing technologies.
- Attend technical learning sessions.
- Identify creative applications for Verizon customer success channels.
- Support the documentation and updates of multi-year call routing and CTI technology roadmaps.
- Prototype call routing algorithms.
- Participate in architecture evaluation sessions to determine business impact, efficiency metrics, and system feasibility.
What you'll need#
- Current enrollment in a Bachelor's degree program with a graduation date between December 2027 and June 2028.
- Good academic standing.
- Ability to work full-time from June 2027 to August 2027.
- Authorization to work in the U.S. without restrictions or future sponsorship.
- Demonstrated experience with intelligent automation and workflow engineering, including MLOps and agile delivery frameworks.
- Experience with Cognitive Computing, specifically NLP and NLG.
- Proficiency with AI tools and frameworks such as Gemini, Claude, NotebookLM, LangChain, and AutoGPT.
- Clear, persuasive written and verbal communication skills.
Location & details#
- Location: Basking Ridge, New Jersey.
- Modality: Hybrid with a minimum of three days per week in the office.
- Term: Summer 2027 (10 weeks).
- Compensation: $27.00 per hour.
- Benefits: Eligibility for 401(k) savings plan with company match and holiday pay.
About Verizon
Verizon operates as a public company providing information technology services and consulting. Founded in 1983, the firm maintains its headquarters in Basking Ridge, New Jersey. It specializes in telecommunications, entertainment services, and global security solutions. The organization employs over 10,001 people.
How to get in at Verizon
Applying early to Verizon gives you a distinct advantage because recruiters review submissions before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats waiting in a digital queue. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
