About the role#
This internship is part of the Call Routing Optimization team. You will work on real projects that impact our customer service platforms. This is a full-time, 10-week summer program designed for students who attended the October 20, 2026, Verizon VTeamer for a Day event.
What you'll do#
- Research emerging contact center and routing technologies.
- Attend technical learning sessions.
- Identify creative applications for Verizon customer success channels.
- Support the documentation and updates of multi-year call routing and CTI technology roadmaps.
- Prototype call routing algorithms.
- Participate in architecture evaluation sessions to determine business impact, efficiency metrics, and system feasibility.
What you'll need#
- Attendance at the October 20, 2026, Verizon VTeamer for a Day in Basking Ridge, NJ.
- Enrollment in a Bachelor’s degree program with a graduation date between December 2027 and June 2028.
- Good academic standing.
- Ability to work full-time for 10 weeks between June 2027 and August 2027.
- Authorization to work in the U.S. without future sponsorship.
- Willingness to travel and relocate if necessary.
- Strong written and verbal communication skills.
- Experience with intelligent automation and workflow engineering.
- Experience with Cognitive Computing, including NLP and NLG.
- Proficiency with AI tools such as Gemini, Claude, and NotebookLM, and Generative AI frameworks like LangChain and AutoGPT.
- Majors in Computer Engineering or related fields are preferred.
Location & details#
- Location: Basking Ridge, New Jersey.
- Modality: Hybrid, with at least three days per week in the office.
- Compensation: $27.00 per hour.
- Benefits: Eligible for 401(k) savings plan with company match and holiday pay.
About Verizon
Verizon operates as a public company providing information technology services and consulting. Founded in 1983, the firm maintains its headquarters in Basking Ridge, New Jersey. It specializes in telecommunications, entertainment services, and global security solutions. The organization employs over 10,001 people.
How to get in at Verizon
Applying early to Verizon gives you a distinct advantage because recruiters review submissions before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats waiting in a digital queue. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
