About the role#
The Darden School of Business is hiring a part-time Distance Learning Support Technician. This role provides technical support for live evening online learning programs, including professional degree distance learning classes. Work occurs Monday through Thursday, between 5:30 PM and 9:30 PM. This position is open to current UVA undergraduate and graduate students eligible for employment, including those eligible for Federal Work Study.
What you'll do#
- Set up equipment and conduct tests for primary and backup studios.
- Record and post online classes to the learning management system.
- Provide live troubleshooting for remote students and faculty instructors.
- Train faculty through one-on-one sessions.
- Monitor and update studio and technician hardware and software.
- Identify and suggest technologies to improve infrastructure efficiency.
What you'll need#
- Experience supporting A/V equipment and online conferencing software.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Ability to type at least 40 words per minute.
- Strong communication and customer service skills, with the ability to teach technical features to non-technical users.
- Ability to manage multiple tech support conversations at once.
- Capacity to learn and implement new technology processes quickly.
- Current enrollment as a UVA student.
Location & details#
- Location: Charlottesville, Virginia.
- Work Modality: On-site.
- Pay: $15.00 to $17.00 per hour, based on experience.
- Status: Part-time, rolling term.
About University of Virginia
The University of Virginia is a public higher education institution based in Charlottesville. Founded in 1819, it operates 12 distinct schools across its campus. The university serves as the largest employer in the region and maintains a staff of over 10,000 people. It functions as a flagship university for the state of Virginia.
How to get in at University of Virginia
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