About the role#
The Darden School of Business is hiring a part-time Distance Learning Support Technician. This role provides technical support for live evening online learning programs, including professional degree distance learning classes. Work occurs Monday through Thursday, between 5:30 PM and 9:30 PM. This position is open to current UVA undergraduate and graduate students eligible for employment, including those eligible for Federal Work Study.
What you'll do#
- Set up equipment and conduct tests for primary and backup studios.
- Record and post online classes to the learning management system.
- Provide live troubleshooting for remote students and faculty instructors.
- Train faculty through one-on-one sessions.
- Monitor and update studio and technician hardware and software.
- Identify and suggest technologies to improve infrastructure efficiency.
What you'll need#
- Experience supporting A/V equipment and online conferencing software.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Ability to type at least 40 words per minute.
- Strong communication and customer service skills, with the ability to teach technical features to non-technical users.
- Ability to manage multiple tech support conversations at once.
- Capacity to learn and implement new technology processes quickly.
- Current enrollment as a UVA student.
Location & details#
- Location: Charlottesville, Virginia.
- Work Modality: On-site.
- Pay: $15.00 to $17.00 per hour, based on experience.
- Status: Part-time, rolling term.
About University of Virginia
The University of Virginia is a public institution of higher learning based in Charlottesville. Founded in 1819, it operates 12 distinct schools and serves as the largest employer in its region. The university maintains an annual economic impact of 5.9 billion dollars. It focuses on academic research and the preparation of students for leadership roles.
How to get in at University of Virginia
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