About the role#
The Customer Assistance and Processing Unit at the California Student Aid Commission is hiring a Student Assistant. You will support students, families, and school administrators by answering questions about financial aid programs like the Cal Grant, California Dream Act, and the Middle-Class Scholarship. This role offers hands-on experience in a professional office environment while you help others navigate the financial aid process.
What you'll do#
- Answer incoming calls and provide information on financial aid programs.
- Process student forms and applications with high attention to detail.
- Document customer contacts and maintain accurate account records.
- Provide technical support for the WebGrants4Students portal, including troubleshooting registration issues.
- Escalate complex technical errors or sensitive customer concerns to supervisors.
- Communicate with customers via email and phone to resolve inquiries.
What you'll need#
- Current enrollment as a college student at an accredited institution on the university affiliation list.
- Minimum enrollment of six-semester units or nine-quarter units for undergraduate students.
- A declared major in Business Administration, Political Science, Psychology, Sociology, or Anthropology.
- Ability to work effectively in a call center environment.
- Strong communication skills and proficiency with computer systems.
- Ability to learn and apply program regulations and policies.
Location & details#
- This position is fully remote. You must reside in California and perform all work within the state.
- The schedule is flexible, Monday through Friday, between 8 AM and 5 PM.
- You may work up to 24 hours per week during the academic year and up to 40 hours during school breaks.
- This is a part-time, temporary, non-benefited position.
About University Enterprises, Inc.
University Enterprises, Inc. is a California 501(c)(3) non-profit corporation founded in 1946. It provides programs and services to support the Sacramento State campus community. The organization operates as a public company based in Sacramento. Its work aims to strengthen the educational and cultural resources of the region.
How to get in at University Enterprises, Inc.
Applying to University Enterprises, Inc. requires a proactive approach because early applicants often secure a better chance of being seen before the applicant pool grows. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This timing advantage is useful when navigating non-profit hiring cycles. You can also use Intern Insider to surface the recruiters behind the company's roles. Reaching out directly to ask about the position or a referral often improves your response rate compared to submitting an application into a general queue.
