About the role#
The Client Success Analyst Intern provides support to engineering, manufacturing, and product design clients. You will ensure customers successfully use products purchased from TriMech. This is a full-time, paid position lasting between 8 and 16 months.
What you'll do#
- Help clients apply and troubleshoot SOLIDWORKS tools for design, analysis, and manufacturing tasks.
- Engage with customers via telephone, remote desktop, and email to ensure they use SOLIDWORKS and related products effectively.
- Use problem-solving skills to address client needs.
- Set priority levels on customer issues to provide timely responses.
- Obtain relevant certifications in SOLIDWORKS and related products.
- Use Salesforce, the Dassault Systèmes DSxClient, and 3DSupport web portals.
What you'll need#
- Current enrollment in a college or university engineering program, specifically Computer Engineering or Mechanical Engineering.
- Experience with 3D CAD modeling.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Skills to manage multiple tasks and set priorities.
- Troubleshooting and problem-solving abilities.
- Familiarity with drafting standards, engineering practices, manufacturing terminology, and processes is an asset.
- A functional understanding of Microsoft Windows, PC hardware, and computer networking is an asset.
- Prior customer service experience is an asset.
Location & details#
- Location: Glen Allen, Virginia.
- Work Modality: Hybrid.
- Compensation: $41,000 per annum.
- Benefits: Flex PTO, group benefits plan, Perkopolis membership access, a wellness program, and social events.
About TriMech
TriMech provides engineering solutions including 3D printing, CAD software, and simulation. Founded in 1998, the company serves clients in sectors like aerospace, automotive, and industrial equipment. It is based in Glen Allen, Virginia. The organization employs over 500 people and maintains multiple offices across North America.
How to get in at TriMech
Applying early for an internship at TriMech gives you a distinct advantage before the candidate pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your application among the first. Getting your materials in early ensures your profile is seen while recruiters are still actively reviewing the initial batch of applicants. Finding the right person to talk to can be more effective than sending a resume into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This direct approach materially improves response rates and helps you stand out from the crowd.
