About the role#
The IT Help Desk Intern will support the daily technical operations of the agency. This role involves acting as the primary point of contact for technical requests and assisting the IT team with hardware and software maintenance. This is a paid, part-time internship for Summer 2026.
What you'll do#
- Provide first-line technical support for requests received via email, messaging, or in-person.
- Assist with the deployment, imaging, and configuration of hardware, including workstations.
- Diagnose and resolve issues related to software and hardware, such as laptops and printers.
- Ensure conference room audiovisual technology is functional and up to date.
- Maintain an accurate inventory of hardware, peripherals, and software licenses.
What you'll need#
- Foundational understanding of macOS and Windows operating systems.
- Ability to approach technical challenges with patience and logic.
- Strong verbal and written communication skills to explain technical concepts to non-technical staff.
- Ability to manage time and prioritize tasks effectively.
- A collaborative and proactive attitude toward learning and contributing to the team.
- Current enrollment in a relevant field of study, such as Computer Science, Cybersecurity, Business Administration, Communications, Media Studies, Human Resources, Logistics, or Psychology.
Location & details#
- Location: Knoxville, Tennessee.
- Modality: On-site.
- Term: Summer 2026 (June 16, 2026, to August 14, 2026).
- Schedule: Maximum of 25 hours per week.
About Tombras
Tombras is a full-service advertising agency based in Knoxville, Tennessee. Founded in 1946, the firm currently employs over 500 people. It maintains a digital focus across branding, media, and public relations. The agency serves a diverse client list including brands like Orangetheory Fitness, MoonPie, and Rolls-Royce.
How to get in at Tombras
Applying early at Tombras gives you a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can reach out directly to the recruiters behind the roles to ask about the position or a referral, which materially improves your response rates. Intern Insider surfaces these specific contacts to help you bypass the standard portal. Connecting with a human at Tombras often provides more insight than a generic application ever could.
