IT Help Desk Intern

About the role#

The IT Help Desk Intern will join the team for a 9-week, paid program during Summer 2026. This role provides hands-on experience in a professional agency environment, focusing on technical support and hardware management. The internship runs from June 16, 2026, to August 14, 2026, with a maximum of 25 hours per week.

What you'll do#

• Act as the first point of contact for technical requests via Slack, email, and in-person inquiries.
• Assist with the setup, imaging, and configuration of workstations, with a primary focus on macOS.
• Diagnose and resolve issues related to hardware, such as laptops and printers, and software, including Adobe Creative Cloud and Microsoft 365.
• Ensure conference room AV technology is operational and software is up to date.
• Maintain an accurate inventory of hardware, peripherals, and software licenses.

What you'll need#

• Foundational understanding of macOS and Windows operating systems.
• Ability to approach technical challenges with logic and patience.
• Strong verbal and written communication skills to explain technical concepts to non-technical staff.
• Effective time management skills to handle and prioritize multiple tasks.
• A proactive, collaborative attitude and a willingness to learn from the senior IT team.
• Current enrollment in a relevant field, including Computer Science, Cybersecurity, Business Administration, Communications, Media Studies, Human Resources, Logistics, or Psychology.

Location & details#

• This position is based on-site in Knoxville, Tennessee.
• This is a paid internship. Sponsorship is not provided.