Intern - OPS Business Analyst

    The Hanover Insurance Group logo

    The Hanover Insurance Group

    The Hanover has provided insurance protection for individuals, families and businesses for more than 170 years.

    5,001-10,000 employeesFounded 1852Worcester, Massachusetts, United StatesInsurance
    Actively hiringPaidSummer 2027Insurance
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    About the role#

    As a Risk Solutions Operations Business Analyst Intern, you will support strategic initiatives and operational improvements at The Hanover. You will work with cross-functional teams to analyze data, identify trends, and provide insights that help drive business decisions. This is a 10-week, full-time internship program during the summer of 2027.

    What you'll do#

    • Analyze insurance data, including claims, policies, and customer feedback, to identify patterns and opportunities.
    • Support the development of dashboards and reports using Excel, Power BI, or Tableau.
    • Participate in process improvement initiatives by mapping workflows and identifying inefficiencies.
    • Develop account loss trend analysis.
    • Research and develop draft Risk Solutions support resources and reports.
    • Assist the Operations team with assigned projects.
    • Complete a capstone project and deliver a presentation to senior management on a relevant Risk Solutions topic.
    • Create and present a final summary of your work to leadership at the close of the program.

    What you'll need#

    • Current enrollment in a Bachelors or advanced degree program.
    • Preferred fields of study include Business Administration, Economics, Data Analytics, or Information Systems.
    • A cumulative GPA of 3.0 or higher is preferred.
    • Ability to commit to the full 10-week, full-time program.
    • Proficiency in Microsoft Excel.
    • Familiarity with SQL, Power BI, or Tableau.
    • Strong analytical, problem-solving, and communication skills.
    • Ability to work in the U.S. without requiring sponsorship.

    Location & details#

    • Location: Worcester, Massachusetts.
    • Work Modality: Hybrid.
    • Paid internship: Yes.

    About The Hanover Insurance Group

    The Hanover Insurance Group is a holding company for property and casualty insurance providers. Founded in 1852, it operates as a public company with over 5,300 employees. The firm provides insurance products for small to mid-sized businesses, homes, and automobiles. It distributes these solutions through a network of independent agents and brokers across the United States.

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