About the role#
The AppSec Product Support Intern will join the global Customer Success Team to gain hands-on experience in cybersecurity. This role offers an opportunity to contribute to organizational objectives while developing professional skills in a collaborative environment. This is a full-time, paid internship.
What you'll do#
- Respond to customer inquiries using Service Now.
- Manage the support team ticketing queue, including the assignment of cases and tasks.
- Observe, analyze, and propose suggestions for process improvements and reporting.
- Contribute to department goals and maintain high levels of customer satisfaction.
- Gain practical experience working within the cybersecurity field.
What you'll need#
- Currently enrolled in a degree program for Cybersecurity, Computer Science, Computer Engineering, Business Administration, or Data Science.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to document technical issues for escalation.
- Highly organized with the ability to manage multiple projects in a timely manner.
- Displays maturity, sound judgment, and enthusiasm.
Location & details#
- This is a remote position based in the United States, preferably within the Central Standard Time (CST) zone.
- This role is full-time, Monday through Friday.
- The internship term is on a rolling basis.
About Thales
Thales operates as a public company focused on defense, aerospace, and cybersecurity. The firm develops technology for critical environments including cloud systems, artificial intelligence, and quantum computing. It maintains a presence in 68 countries with a workforce of over 65,000 people. The organization is based in Meudon, France.
How to get in at Thales
Securing an internship at Thales requires speed because the volume of applicants is high. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which is a significant advantage when competing for spots at a large organization. You can use this lead time to ensure your materials are tailored to the specific technical requirements of their defense or aerospace teams. Reaching out to the right person often yields better results than submitting an application into a queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This approach materially improves response rates, as it allows you to demonstrate your interest and qualifications to the actual decision-makers at Thales.
