About the role#
The AppSec Product Support Intern will join the Customer Success Team to gain hands-on experience in the cybersecurity industry. This paid, full-time internship focuses on supporting product operations, managing ticketing workflows, and contributing to overall customer satisfaction. The role offers opportunities for professional development and exposure to the foundational elements of digital security.
What you'll do#
- Respond to customer inquiries using the Service Now platform.
- Manage the support team ticketing queue by assigning cases and tasks.
- Contribute to department goals and maintain high levels of customer satisfaction.
- Observe, analyze, and propose suggestions for process improvements or reporting.
- Gain practical experience working within the cybersecurity sector.
What you'll need#
- Current enrollment in a degree program for Cybersecurity, Computer Science, Computer Engineering, Business Administration, or Data Science.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Capacity to document technical issues for escalation purposes.
- Ability to stay organized and manage multiple projects in a timely manner.
- Demonstrated judgment, maturity, and enthusiasm.
Location & details#
- This is a remote position based in the United States, preferably within the Central Time Zone.
- The internship is full-time, Monday through Friday.
- This position requires the successful completion of a post-offer background check.
