About the role#
This is a Tier 2 Desktop Support role focused on providing end-user technical support in a corporate environment. You will work within a hybrid model to support corporate staff and executives. This position is a 12-month co-op term starting January 4, 2027.
What you'll do#
- Act as a safety leader by following and promoting all safety and environmental rules.
- Respond to incidents, hardware deployment requests, and general technical inquiries.
- Support corporate staff and executives with their daily technical needs.
- Onboard new employees and manage hardware refreshes.
- Coordinate with hardware and software vendors to ensure timely product delivery and installation.
- Maintain accurate records, including service tickets, request history, asset logs, and documentation.
- Manage stock levels and handle the recycling of old hardware.
- Collaborate daily with various internal teams, business groups, and support tiers.
What you'll need#
- Current enrollment in a Bachelor's or Master’s degree program in Computer Science, Information Technology, Information Systems, or a related field.
- A technical certificate, diploma, or at least 2 years of directly-related Tier 2 experience.
- Confidence in resolving Tier 2 issues within Windows and Mac environments.
- A thorough understanding of Windows 10, Office 2016/2019, O365 CTR, and O365 Online.
- Excellent written, verbal, and interpersonal communication skills with natural or native-level English.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Experience working in an organization that follows defined procedures.
- A positive, social attitude and the ability to learn new technologies quickly.
Location & details#
- Location: Vancouver, British Columbia, Canada.
- Term: Winter 2027 (12-month duration).
- Work Modality: Hybrid.
- Employment Type: Full-time temporary.
- Compensation: CAD $4,108 - $5,183 per month, based on experience and internal equity.
- Additional Support: Financial assistance for travel costs and co-op fees is provided.
About Teck Resources Limited
Teck Resources Limited is a Canadian mining company based in Vancouver. It focuses on the production of metals and minerals used in global development and the energy transition. The company manages activities across exploration, mining, and mineral processing. It operates as a public company with over 7,000 employees.
How to get in at Teck Resources Limited
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