About the role#
The User Experience Research team provides strategic insights regarding customer needs and friction points. As an intern, you will join the Product Design team to help inform product decisions and identify opportunities. You will use mixed methods including interviews, usability tests, workshops, and surveys to learn about our customers.
What you'll do#
- Assist in designing and executing research studies while collaborating with researchers, product designers, and product managers.
- Manage operational tasks such as screening, recruiting, and scheduling participants.
- Partner with cross-functional teams to ensure research questions align with product roadmaps.
- Develop research plans, moderator guides, and other necessary materials.
- Use AI tools to transcribe, tag, and synthesize findings.
- Analyze data to identify themes and document recommendations for stakeholders.
- Maintain and update the research repository.
- Participate in team rituals and meetings.
What you'll need#
- You are inquisitive, motivated, and possess grit.
- You can simplify complex points of view into clear insights.
- You are methodical, experimental, and objective.
- You prioritize initiatives and work with intention.
- You are data-driven and curious about the truth.
- You are empathetic and care for our customers.
- You communicate problems and solutions clearly and succinctly.
- You are humble and eager to learn.
Location & details#
- This is a remote, full-time internship for the Winter 2027 term (January 4, 2027 to April 30, 2027).
- You must maintain a minimum 6-hour overlap with the Eastern Time Zone.
- You must be available to work a 40-hour work week.
- Benefits include a one-time home office setup allowance, a weekly UberEats allowance, a learning and development allowance, and a fitness or wellness allowance.
About Super.com
Super.com operates as a financial services company with a focus on travel and fintech products. The business provides tools for users to save and earn money through credit building, cashback, and hotel deals. Founded in 2016, the company maintains its headquarters in San Francisco. It currently employs over 200 people.
How to get in at Super.com
Applying early for an internship at Super.com provides a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This timing ensures your resume is seen before the pile grows. You should also consider reaching out to the team directly to ask about the role or a potential referral. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to them, which materially improves response rates compared to submitting through a general portal.
