About the role#
This six-month student position supports the FRM Consultant Operation Change & Execution team. You will assist with content management, coordinate translation requests, and contribute to various knowledge management projects. This role is ideal for a student who is organized, comfortable with digital platforms, and able to communicate clearly with team members.
What you'll do#
- Move existing content into Athena accurately and consistently.
- Submit and track translation requests through Broca.
- Review content for completeness, formatting, and alignment with standards.
- Maintain records of content updates and completed work.
- Support process updates and migrations, including work within One Note.
- Create metrics and dashboard updates regarding Athena usage.
- Document team procedures to keep documentation current.
- Provide general administrative support for knowledge management initiatives.
- Assist in developing solutions for process update requests.
What you'll need#
- Strong computer skills, including confidence with shared collaboration platforms and Microsoft applications.
- High attention to detail to ensure accurate content transfer and formatting.
- Organizational skills to manage multiple requests and meet deadlines.
- Clear written and verbal communication skills.
- Ability to follow documented processes and escalate issues when necessary.
- An interest in content organization, documentation, or process improvement.
- French language skills are considered an asset.
Location & details#
- This is a full-time, paid position.
- The work modality is hybrid, with locations in Waterloo, Ontario, and Toronto, Ontario.
- This role is open to students from various majors.
About Sun Life
Sun Life is a financial services organization founded in 1865. It provides insurance and investment products to clients across Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia. The company is based in Toronto and maintains a global workforce of more than 38,000 employees. It operates as a public company.
How to get in at Sun Life
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