About the role#
This is a full-time, paid internship for the Winter 2027 term. You will join the Group Life and Disability team to help manage disability claims. This role is open to students graduating in April 2027 or later, with majors in Health Administration, Public Health, Psychology, Nursing, Pharmaceutical Sciences, or Kinesiology.
What you'll do#
- Support Disability Case Managers in the management and resolution of disability claims.
- Conduct telephone interviews to gather information regarding absences and recovery plans.
- Engage with clients through respectful verbal and written communication to understand their medical, social, and personal situations.
- Identify and assess medical and non-medical factors that influence disability and functional capability.
- Collaborate on the development of outcome-focused case management plans to assist plan members in returning to work.
What you'll need#
- A strong interest in health care and the impact of various diagnoses on individual lives.
- Curiosity to understand the complete story of each client.
- Detail-oriented and analytical mindset with the ability to ask thorough questions.
- Proactive approach to problem-solving and finding innovative solutions.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to work collaboratively across teams and handle challenging situations with resilience.
Location & details#
- Location: Waterloo, Ontario.
- Term: January to April 2027 (4 months).
- Work Modality: Hybrid.
Relevant fieldsHealth AdministrationPublic HealthPsychologyNursingPharmaceutical SciencesKinesiology
About Sun Life
Sun Life is a publicly traded financial services firm established in 1865 with headquarters in Toronto, Canada. The organization employs over 10,000 people and provides various investment and insurance products to clients. Its operations span multiple international markets, including Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia.
