About the role#
This is a full-time, 11-week paid internship running from May 26 to August 6, 2027. You will work within the Customer Operations department to gain real-world experience in the telecommunications industry. Your schedule will be split between department-specific projects and broader intern program activities, including professional development sessions, networking, and mentorship.
What you'll do#
- Take over customer experience projects once they are ready to transition to the development team.
- Review project scopes, requirements, and journey maps provided by journey owners to determine feasibility and validate technical needs.
- Collaborate with journey owners to document requirements and customer experiences.
- Lead interactions with the development team to ensure technical aspects are prepared for implementation.
What you'll need#
- You must be a rising senior currently enrolled in a bachelor's degree program at an accredited college or university.
- Expected graduation date between December 2027 and May 2028.
- A minimum GPA of 3.0.
- Authorization to work in the U.S. without restrictions or future sponsorship.
- Strong analytical, verbal, and written communication skills.
- Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
- Ability to travel locally for intern development events and activities.
Location & details#
- Location: Charlotte, North Carolina.
- Work modality: On-site.
- Term: Summer 2027.
About Spectrum
Spectrum provides communications services as a brand of Charter Communications. The company operates in the telecommunications industry and serves more than 57 million homes and businesses across 41 states. Its product offerings include internet, mobile, television, and voice services. Charter Communications was founded in 1993 and maintains a workforce based in the United States.
How to get in at Spectrum
Securing an internship at Spectrum requires speed because high volume roles often fill quickly. You gain a distinct advantage by using Intern Insider to receive an instant alert the moment a role matching your target is published, as early applicants are reviewed before the pile grows. Applying early shows you are organized and ready to contribute to their broadband and mobile operations. Reaching out to the right person is often more effective than submitting an application into a general queue. Intern Insider surfaces the recruiters behind Spectrum roles so you can contact them directly to ask about the position or a potential referral. This direct approach often improves your response rate compared to standard online submissions.
