About the role#
This is a 6-month, full-time internship for Fall 2026 within the Service Management Processes and Solutions team. You will work on-site in Palo Alto, California, contributing to the development of agentic AI solutions for customer support and cloud operations. This role focuses on the intersection of enterprise technology, agile delivery, and generative AI.
What you'll do#
- Support the refinement of RAG workflows by documenting client needs and helping technical teams tune AI responses for accuracy.
- Utilize analytics to track the performance of new capabilities and advocate for data-driven methodologies.
- Partner with engineering, data, and design teams to translate requirements into epics and acceptance criteria.
- Define and track success metrics while using user feedback for continuous improvement.
- Communicate the evaluation lifecycle, including the differences between evaluations, UATs, and productive labeling.
What you'll need#
- Current enrollment in or recent graduation from a degree program or bootcamp in Data Science, Computer Science, Marketing, Business Administration, or Computer Engineering.
- A curious and agile mindset with strong problem-solving and creative thinking skills.
- Emotional intelligence and cultural awareness to support inclusive teamwork.
- A growing foundation in business acumen and emerging technologies, specifically artificial intelligence.
- A results-oriented approach to tasks and projects.
Location & details#
- Location: Palo Alto, California.
- Term: Fall 2026 (6-month duration).
- Modality: On-site, full-time (40 hours per week).
- Compensation: This is a paid internship with a salary range of 26-47 USD per hour.
About SAP
SAP provides enterprise software for finance, procurement, human resources, and supply chain management. Founded in 1972, the company is based in Walldorf, Germany. It employs over 147,000 people and operates as a public company. The business focuses on cloud transformation and artificial intelligence tools for organizational operations.
How to get in at SAP
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