About the role#
As a Managed IT Services Service Desk Consulting Intern, you will join our Technology Consulting group for the Summer 2027 term. This role offers exposure to infrastructure, engineering, and design through direct collaboration with our consultants. You will provide remote technical support to our external managed service clients. Please note that client-facing service desk calls are recorded for quality assurance and training purposes, and you will be required to sign a consent form upon your start date.
What you'll do#
- Provide phone and email technical support to resolve hardware and software issues for end-users.
- Troubleshoot workstations, servers, and network-related issues.
- Perform systems administration for Office 365, Windows Servers, and workstations.
- Monitor and troubleshoot client backups.
- Manage and document cases in our ticketing system according to priority and impact.
- Escalate issues through the proper channels and communicate updates to clients.
- Monitor reported cases to identify trends or chronic infrastructure issues.
- Maintain client security standards and information confidentiality.
What you'll need#
- Currently pursuing or recently completed a Bachelor’s or Master’s degree in Management Information Systems, Computer Science, or an IT-related concentration.
- A minimum 3.0 GPA is preferred.
- Knowledge of Microsoft Office, including Word, Excel, and Visio.
- Familiarity with Apple and Windows-based software and hardware.
- Experience with Office 365, SharePoint, and Teams administration.
- Experience with firewalls, VMWare ESX hosts, and remote solutions like Citrix or VPN.
- Strong problem-solving, analytical, and communication skills.
- Attention to detail and the ability to work well within a team.
- Access to reliable transportation for travel to client locations, which may be up to 25 percent of the time.
Location & details#
- This is a full-time, paid internship based in Houston, Texas.
- The work modality is on-site.
- RSM does not provide sponsorship for this position.
About RSM US LLP
RSM US LLP provides assurance, tax, and consulting services. The firm focuses on the middle market. It employs over 17,000 professionals across the United States and Canada. Founded in 1926, the firm maintains its headquarters in Chicago, Illinois.
How to get in at RSM US LLP
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