About the role#
As a Managed IT Services Service Desk Consulting Intern, you will join our Technology Consulting group for the Winter 2027 term. This role provides exposure to infrastructure engineering, technology design, and business operations. You will work alongside experienced consultants on various projects and engagements, providing remote technical support to our external managed service clients. Please note that client-facing service desk calls are recorded for training and quality assurance purposes, and you will be required to sign a consent form upon starting.
What you'll do#
- Provide phone and email technical support to resolve hardware and software issues for end-users.
- Support and troubleshoot workstations, servers, and network-related issues.
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple client environments.
- Monitor and troubleshoot client backups.
- Manage and document support cases in the ticketing system, ensuring clear communication with clients until issues are closed.
- Escalate complex issues through appropriate channels and monitor trends to identify chronic infrastructure problems.
- Maintain client security standards and information confidentiality.
What you'll need#
- Currently pursuing or recently completed a Bachelor’s or Master’s degree in Management Information Systems, Computer Science, or a related IT field.
- A minimum 3.0 GPA is preferred.
- Passion for technology and a desire to learn.
- Excellent written and verbal communication, problem-solving, and analytical skills.
- Strong customer service skills and attention to detail.
- Ability to maintain a reasonable level of stress tolerance.
- Knowledge of Microsoft Office (Word, Excel, Visio) and Apple or Windows-based hardware and software.
- Experience with Office 365, Windows Servers, Azure AD, SharePoint, Teams, and enterprise mobile devices is preferred.
- Experience with firewalls (Cisco, SonicWALL, Meraki), VMWare ESX hosts, and remote solutions like Citrix, VPN, or Remote Desktop Services is a plus.
Location & details#
- Location: Boston, Massachusetts.
- Modality: On-site.
- Travel: Up to 25% travel to client locations is required. You must have access to reliable transportation.
- Sponsorship: We do not provide visa sponsorship for this role.
About RSM US LLP
RSM US LLP provides assurance, tax, and consulting services. The firm focuses on the middle market. It employs over 17,000 professionals across the United States and Canada. Founded in 1926, the firm maintains its headquarters in Chicago, Illinois.
How to get in at RSM US LLP
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