About the role#
The DRC Customer Success Intern role is part of the Oracle Veteran Internship Program (OVIP). This program is designed to support transitioning military veterans and active-duty military spouses as they gain corporate experience. You will work within the Support Organization, acting as a customer liaison to assist with support renewals, order quoting, and processing. This is a full-time, 40-hour-per-week internship for Summer 2026.
What you'll do#
- Answer inbound customer service calls and emails regarding support renewals.
- Educate customers on business practices and contractual implications.
- Ensure customer awareness and understanding of the Support Portfolio.
- Manage exceptions for customers when issues may delay or inhibit renewals.
- Identify and transfer leads to sales representatives for new opportunities.
- Drive online quoting, purchase order acceptance, and customer automation.
- Participate in team meetings and collaborate with internal teams to meet individual goals.
What you'll need#
- Preference is given to US Veterans transitioning from active service or Military Spouses new to corporate experience.
- 2 years of proven experience and/or a BA/BS degree is preferred.
- Excellent customer service skills, including experience managing high volumes of phone calls and emails.
- Strong attention to detail, organizational skills, and analytical abilities.
- Strong problem-solving skills and the ability to gain acceptance in complex situations.
- Proficiency in Microsoft Office.
- Ability to work full-time (40 hours per week) without conflicting long-term obligations.
Location & details#
- Location: Colorado Springs, Colorado.
- Modality: Hybrid (work from home with the option to work from the Oracle facility in Colorado Springs).
- Requirements: Must have stable internet or the ability to work from the office.
