About the role#
The Product Analyst intern supports the Canada Retirement Product team. You will contribute to product research, member experience analysis, and business insights. This role provides hands-on experience in product management within a large financial services organization. You will work alongside Product Managers, Digital, Operations, Technology, Compliance, and Marketing teams to improve retirement plan member experiences and drive business outcomes.
What you'll do#
- Analyze member, sponsor, and business needs to identify opportunities for product enhancements.
- Conduct market, industry, and competitive research to support product strategy.
- Support the development of business requirements, process maps, user stories, and product documentation.
- Monitor and report on key performance indicators (KPIs), product adoption, and customer experience metrics.
- Create reports, dashboards, and presentations that communicate product performance and business insights.
- Assist with project tracking and validate business requirements during product releases.
What you'll need#
- Current enrollment in a bachelor's or master's degree program in Business, Commerce, Economics, Data Analytics, or a related field.
- Proficiency in Microsoft Office, specifically Excel and PowerPoint.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to organize information and manage multiple priorities.
Location & details#
- Location: Waterloo, Ontario, Canada.
- Term: Winter 2027.
- Work Modality: Hybrid.
- This is a paid, full-time internship.
About Manulife
Manulife is a public financial services organization headquartered in Toronto that provides insurance and asset management solutions. The company maintains operations across Canada, Asia, and Europe while conducting business as John Hancock within the United States. With a workforce exceeding 10,000 employees, the firm manages over $1.3 trillion in assets for approximately 34 million global customers.
