About the role#
Zurich Canada is hiring an Operations Intern to support the Zurich Resilience Solutions Operations team. This 6-month internship is available on a part-time (minimum 22.5 hours per week) or full-time (37.5 hours per week) basis. You will work under direct supervision, gaining experience in data analysis, reporting, process documentation, and system administration alongside experienced professionals.
What you'll do#
- Support daily operational activities and business initiatives.
- Collect, validate, cleanse, and analyze data using Excel, Power BI, and other business systems.
- Maintain accurate records for customers, policies, service requests, and assignments in the Global Risk Engineering Workstation (GREW).
- Monitor shared inboxes, gather missing information, and coordinate follow-ups.
- Assist with the creation and maintenance of service requests and assignments.
- Support recurring and ad hoc reporting on metrics like revenue, lead-time, utilization, and service delivery.
- Collaborate with internal teams including Risk Engineering, Underwriting, and Climate.
- Participate in team meetings, training sessions, and continuous-improvement initiatives.
What you'll need#
- Current enrollment in a university or college program, ideally entering your 3rd or 4th year.
- Preferred fields of study include Business Administration, Operations Management, Data Analytics, Risk Management, or Insurance.
- Legal eligibility to work in Canada.
- Proficiency in Microsoft Excel for data organization and analysis.
- Strong analytical, problem-solving, and communication skills.
- Attention to detail with a focus on data accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Comfort working with business systems and standardized processes.
- Experience with, or interest in learning, Power BI and data-visualization tools.
- Ability to document processes and create training materials.
- Previous experience in operations, engineering, or data analytics is an asset.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: Hybrid, requiring three days per week of in-person presence.
About Zurich Insurance
Zurich Insurance Group provides insurance solutions to individuals and businesses ranging from small shops to multinational corporations. The company operates in over 200 countries and territories. It serves more than 82 million customers. Founded in 1872, the firm maintains its headquarters in Zurich, Switzerland. It is a public company that employs over 10,001 people.
How to get in at Zurich Insurance
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