About the role#
As a National Education Specialist II, you will join the Group Retirement Solutions team. Your work will focus on creating and managing education materials that help plan members understand their group retirement programs. You will report to the Manager of Member Education and assist in developing deliverables that encourage members to take action on their retirement savings.
What you'll do#
- Create enrollment and member communication materials in various formats.
- Enter benefit descriptions and data into company systems.
- Review all materials for accuracy, readability, and quality.
- Identify discrepancies within documents and coordinate translations when needed.
- Ensure all communications receive required approvals before distribution.
- Manage multiple projects and a high volume of tasks to meet deadlines.
- Track productivity and report on progress.
- Build and maintain a database of clear, accurate content for member communications.
- Collaborate with internal contacts to verify information and obtain necessary approvals.
- Support National Education Specialists in the execution of member education deliverables.
What you'll need#
- Current enrollment in an undergraduate degree program in Marketing, Communications, Business Administration, or a related field.
- Strong proficiency in written and spoken English.
- Ability to work independently and as part of a team.
- Proven attention to detail and the ability to spot inconsistencies in data.
- Strong time management skills and the ability to handle a large work volume.
- A positive attitude and the flexibility to adapt to changing project timelines.
- Excellent oral and written communication skills.
- A strong customer service orientation.
- Previous project management or business experience in insurance or retirement savings is an asset.
- Proficiency in written French is an asset.
Location & details#
- Location: Waterloo, Ontario
- Term: Summer 2027
- Work Modality: Hybrid
- Employment Type: Full time
- Compensation: Paid position
About Manulife
Manulife is an international financial services group based in Toronto. The company operates as Manulife in Canada, Asia, and Europe and as John Hancock in the United States. It manages over 1.3 trillion dollars in assets for approximately 34 million customers. The organization employs more than 34,000 people and works with over 116,000 agents.
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