About the role#
The CX Strategy and Research team is seeking an intern to support our Voice of the Customer (VoC) programs during the summer of 2027. You will gain hands-on experience by analyzing customer feedback and using those insights to inform business decisions. This role involves working across multiple listening channels, including surveys, reviews, and mystery shopping.
What you'll do#
- Learn the specific customer experience programs and tools used at Love's.
- Analyze customer feedback to identify trends, themes, and areas for improvement.
- Support the development of reports, dashboards, and presentations for leadership.
- Evaluate how customer issues are routed, tracked, and resolved.
- Create process maps, gap analyses, and best practice documentation.
- Assist with quality assurance and testing.
What you'll need#
- Current enrollment in a four-year university program, at least at the sophomore level.
- Pursuing a degree in Business, Marketing, Customer Experience, Data Analytics, Psychology, Market Research, Statistics, or a related field.
- Working knowledge of Microsoft Office, specifically Excel, PowerPoint, and Word.
- Basic skills in data analysis and reporting.
Location & details#
- This is a full-time, paid internship based on-site in Oklahoma City, Oklahoma.
- The program runs during the summer of 2027.
About Love's Travel Stops
Love's Travel Stops is a retail company founded in 1964 by Tom Love. Based in Oklahoma City, the business operates more than 600 locations across 42 states. It focuses on travel stops, convenience stores, and truck maintenance services. The company remains family-owned and employs over 16,000 people.
How to get in at Love's Travel Stops
Applying to Love's Travel Stops early gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first before the pile grows. Being at the front of the line ensures your materials are seen while the team is still actively filling the opening. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can ask about the role or a referral. This direct approach often works better than sending a resume into a general queue, as it shows you have done your research on the company.
